Documentation
Everything you need to set up and manage your call tracking. From buying your first number to advanced API integrations.
Quick Start
Getting Started
Quick Start Guide
Get up and running with CallScaler in under 5 minutes. Buy a number, create a call flow, and start tracking calls.
Account Setup
Configure your CallScaler account settings, profile, and preferences.
Creating Your First Business
Understand how businesses work in CallScaler and how to set up your first one.
Tracking
How Call Tracking Works
Understand the fundamentals of call tracking and how CallScaler attributes calls to marketing sources.
Tracking Numbers
Buy, organize, and manage tracking numbers in CallScaler.
Number Pools and DNI
Set up Dynamic Number Insertion to track website visitors at the session level.
Installing the Tracking Script
Install the CallScaler tracking snippet on your website to enable DNI and form tracking.
Call Attribution
How CallScaler attributes calls to specific marketing sources, campaigns, and keywords.
Form Tracking
Track form submissions on your website alongside phone calls for complete lead attribution.
Call Flows
What Are Call Flows?
How call flows work and how they control what happens when someone calls your tracking number.
Call Flow Step Types
How each call flow step works, when to use it, and how to configure it in the live editor.
Call Flow Settings
Configure recording, notifications, screening, and automation settings for each call flow.
Call Flow Versioning
Use version history to review and restore earlier call flow configurations.
Features
Dashboard and Reporting
Use Overview, Call Log, and Voicemails to monitor performance and review every call end to end.
Qualified Calls
Use duration thresholds and AI signals to measure call quality across dashboard, call log, and ad conversion workflows.
SMS and Conversations
Send and receive text messages from your tracking numbers, keep full message history, and review call plus SMS timelines in one thread.
AI Transcription and Intelligence
How to enable AI analysis, review transcripts, and use lead scoring in the Call Log.
Team Management
Invite teammates, assign roles, and control number-level access from the Users page.
Addons
Addons Overview
Extend CallScaler with powerful addons for ad integrations, robocall blocking, and more.
Ad Platform Integrations
Connect CallScaler with Google Ads, Meta Ads, and Microsoft Ads to track offline call conversions.
Robocall Extinguisher
AI-powered robocall and spam call detection with automatic blocking.
Google Sheets Connector
Automatically push call data to Google Sheets for easy reporting and sharing.
Outbound Calling
Use Quick Dial and Power Dialer to place outbound calls from your tracking numbers.
Browser Calling
Place outbound calls directly from your browser with optional recording and AI transcription.
White Labeling
Resell CallScaler under your own brand with custom domain, logo, and colors.
Pay Per Call Marketplace
Run or participate in pay-per-call campaigns with CallScaler's marketplace.
Data Retention
How CallScaler stores and automatically purges call data across your account.
Sensitive Data Redaction (PII)
Automatically detect and redact sensitive information from call recordings and transcripts.
Account
Billing
Manage plans, balance, auto top-up, and backup payment cards from one Billing tab.
Account Logs
View your billing events, charges, and export transaction history.
Settings
Manage profile, billing, API keys, qualified-call preferences, blocked callers, support, and payouts.
Number Porting
Transfer your existing phone numbers from another carrier into CallScaler.
API
API Overview
Authentication, role requirements, rate limits, pagination, and response conventions for the CallScaler REST API.
Calls API
List, filter, and export call data with full attribution, AI analysis, and transcriptions.
Analytics API
Aggregate call data with flexible grouping and metrics for custom reports and dashboards.
Resources API
Manage numbers, call flows, voicemails, SMS, and other resources via the API.
Webhooks
Send real-time call data to Zapier, Slack, your CRM, or any URL — automatically after every call.
Can't find what you need? Submit a support ticket from your dashboard.