Call Flow Settings

Enable call recording on any call flow to capture every conversation. Recordings are stored securely and accessible from the Call Log. You can play, download, or share recordings.

Optionally play an automated disclaimer to callers before recording starts (e.g., "This call may be recorded for quality assurance").

When enabled alongside recording, CallScaler automatically transcribes calls using AI and generates a brief summary. This makes it easy to review calls without listening to full recordings. Transcriptions are searchable in the Call Log.

AI also assigns an intelligence score to each call, helping you quickly identify high-quality leads versus spam or short inquiries.

A whisper message is a short audio clip played only to the person receiving the call (not the caller) before the two are connected. Use it to tell the agent which campaign generated the call.

Example: "New lead from Google Ads, Plumbing Emergency."

This helps your team answer the call with the right context.

When enabled, callers hear a prompt asking them to press 1 before being connected. This screens out robocalls before they reach your team. If the caller doesn't press 1, the call moves to the next step in the call flow.

By default, the caller's real phone number is shown to the receiving agent. Enable "Tracking Number Caller ID" to show the CallScaler tracking number instead. This is useful when agents need to know which campaign the call came from at a glance.

If you have the Robocall Extinguisher addon enabled, you can set a blocking threshold on each call flow. Calls with a risk score above your threshold will be automatically rejected before they ring your phone.

When enabled, CallScaler detects whether the call was answered by a person or a machine (voicemail). This is useful for filtering out calls that go to voicemail on the destination side.