Call Flow Settings

1. Go to Call Flows.
2. Open the call flow you want to edit.
3. Use the right sidebar to configure recording, notifications, and routing behavior.
4. Click Save.

Enable recording to capture calls on that flow. Recordings are available from the Call Log call detail panel.

Turn on Auto Transcribe to generate transcripts and AI summaries after recorded calls complete. This also powers AI score and category filters in reporting.

Enable Missed Call Text to send an SMS alert when a call is not answered. Enter one notification number in the settings panel for that flow.

Enable Missed Call Email Notification to notify one or more recipients when calls go unanswered.

Each email includes number name, tracking number, date/time, and caller number.

Enable Email Call Details to send a detailed call summary email after calls finish. You can set a minimum call duration so very short calls do not trigger notifications.

Enable Press 1 to require callers to confirm before they are connected. Calls that do not confirm continue through your flow instead of immediately ringing agents.

Whisper plays a short message to your receiving agent before connection (the caller does not hear it). Use it to announce source context, such as campaign or location.

By default, the destination sees the caller's real number. Enable Tracking Number Caller ID to show the dialed CallScaler tracking number instead.

Robocall Blocking lets you set a risk threshold (requires Robocall Extinguisher). AMD detects whether the destination side was a human or machine answer.