Data Retention
How CallScaler stores and automatically purges call data across your account.
Retention policy
CallScaler keeps core account data for up to 5 years (60 months) across all plans. This includes call records, recordings, transcripts, voicemails, SMS history, form submissions, and related usage logs.
What is automatically purged
A scheduled cleanup job removes records older than the retention window. Purges run in batches and include associated redacted-audio files when present.
- •Calls and voicemail records
- •SMS message history
- •Form submissions
- •Ad conversion records
- •DNI session records
- •Billing, usage, and audit log rows
Open retention settings
1. Go to Addons → Data Retention.
2. Review the current retention summary for your account.
3. Use this page as your reference for what data is included in automatic retention.
If you need account-specific billing details for storage or usage, check Settings → Billing for your live rates and plan details.
Important limitations
Retention controls apply to future purge windows, not historical restores. Data removed by retention cleanup cannot be recovered from the app.
If your compliance policy requires retaining data longer than 5 years, export data on a recurring schedule before the retention window expires.
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