AI Transcription and Intelligence

When AI transcription is enabled on a call flow and call recording is on, CallScaler automatically transcribes every call after it ends. The transcription is processed using advanced AI models that convert speech to text with high accuracy.

Along with the full transcription, CallScaler generates a brief AI summary of each call. The summary captures the key points: what the caller wanted, what was discussed, and the outcome. This lets you scan dozens of calls quickly without reading full transcripts or listening to recordings.

Each transcribed call receives an AI intelligence score from 1 to 100. The score reflects the quality and intent of the call. High scores indicate genuine business inquiries with clear intent. Low scores indicate spam, wrong numbers, or very short calls with no substance.

You can use the AI score as a qualification filter for ad integrations, so only high-quality calls are reported as conversions.

All transcriptions are searchable from the Call Log. Type a keyword or phrase in the search bar and CallScaler will find calls where that word was spoken. This is powerful for finding specific conversations or identifying trends in what callers are asking about.