AI Transcription and Intelligence

When a call flow has both recording and auto-transcription enabled, CallScaler analyzes completed calls and stores:
- Full transcript
- AI summary
- Lead score (0-100)
- Qualification status and reason

You can review these results in Call Log and call detail.

1. Go to Call Flows.
2. Open the call flow you want to update.
3. In settings, turn on Record Calls.
4. Turn on AI Transcription.
5. Save the call flow.

If recording is off, AI transcription will not run for new calls on that flow.

1. Open Call Log.
2. Click the chevron on any row to open call detail.
3. In the AI Intelligence area, use the AI Insights tab to view lead score, category, qualified status, reason, and summary.
4. Switch to the Transcript tab to read the full call text with speaker-attributed turns.

Use the search field in Call Log to find words or phrases from conversations. This helps you quickly find calls mentioning specific services, locations, or objections.

Lead scores and AI qualification can be used in ad conversion rules so only higher-quality calls are reported to Google Ads, Meta, or Microsoft Ads. Configure this from Addons in each integration card.

AI transcription is usage-based. Rates vary by plan and account setup, so check your current transcription rate in Settings → Billing.

If transcripts or scores are missing:
1. Confirm the call flow has both recording and AI transcription enabled.
2. Confirm the call has an available recording.
3. Refresh call detail after 1-2 minutes, then run Analyze with AI if needed.
4. Check that your account has available balance for usage-based processing.