Documentation

Quick Start Guide

Get up and running with CallScaler in under 5 minutes. Buy a number, create a call flow, and start tracking calls.

Account Setup

Configure your CallScaler account settings, profile, and preferences.

Creating Your First Business

Understand how businesses work in CallScaler and how to set up your first one.

How Call Tracking Works

Understand the fundamentals of call tracking and how CallScaler attributes calls to marketing sources.

Tracking Numbers

Buy, organize, and manage tracking numbers in CallScaler.

Number Pools and DNI

Set up Dynamic Number Insertion to track website visitors at the session level.

Installing the Tracking Script

Install the CallScaler tracking snippet on your website to enable DNI and form tracking.

Call Attribution

How CallScaler attributes calls to specific marketing sources, campaigns, and keywords.

Form Tracking

Track form submissions on your website alongside phone calls for complete lead attribution.

What Are Call Flows?

How call flows work and how they control what happens when someone calls your tracking number.

Call Flow Step Types

Detailed guide to all 10 call flow step types and when to use each one.

Call Flow Settings

Configure recording, whisper messages, Press 1, robocall blocking, and more.

Call Flow Versioning

How call flow versions work and how to safely make changes to active call flows.

Dashboard and Reporting

Your call tracking analytics dashboard, call log, and reporting features.

Qualified Calls

Mark calls as qualified leads and track conversion quality across your campaigns.

SMS and Conversations

Send and receive text messages through your tracking numbers with full conversation tracking.

AI Transcription and Intelligence

Automatic call transcription, summaries, sentiment analysis, and AI intelligence scores.

Team Management

Add team members, assign roles, and manage permissions.

Addons Overview

Extend CallScaler with powerful addons for ad integrations, robocall blocking, and more.

Ad Platform Integrations

Connect CallScaler with Google Ads, Meta Ads, and Microsoft Ads to track offline call conversions.

Robocall Extinguisher

AI-powered robocall and spam call detection with automatic blocking.

Google Sheets Connector

Automatically push call data to Google Sheets for easy reporting and sharing.

Outbound Calling

Make outbound calls through your CallScaler tracking numbers.

White Labeling

Resell CallScaler under your own brand with custom domain, logo, and colors.

Pay Per Call Marketplace

Run or participate in pay-per-call campaigns with CallScaler's marketplace.

Data Retention

Extend the storage period for your call records, recordings, and transcriptions.

Billing

How billing works in CallScaler: subscriptions, account balance, and payments.

Account Logs

View your billing events, charges, and export transaction history.

Settings

Manage your profile, preferences, and account configuration.

API Overview

Authenticate, understand rate limits, and start using the CallScaler REST API.

API Endpoints

Complete reference for all available REST API endpoints with examples.

Webhooks

Receive real-time notifications when calls, voicemails, and form submissions occur.

FAQ

Common questions and answers about CallScaler.