SMS and Conversations
Send and receive text messages through your tracking numbers with full conversation tracking.
Overview
CallScaler lets you send and receive text messages (SMS) through your tracking numbers. Every conversation is tracked and accessible from the Conversations page in your sidebar.
Sending Messages
Navigate to Conversations in the sidebar. To start a new conversation, click "New Message" and enter the recipient's phone number. Choose which tracking number to send from. Type your message and hit send.
Receiving Messages
Incoming text messages to any of your tracking numbers appear automatically in the Conversations tab. Messages are grouped by contact for easy management.
10DLC Registration
US carriers require 10DLC (10-Digit Long Code) registration for business text messaging. Without registration, your messages may be filtered or blocked.
To register:
1. Go to Settings and find the 10DLC Registration section
2. Register your brand (company name, EIN, address, website)
3. Create a campaign (describe your messaging, provide sample texts)
4. Assign your tracking numbers to the approved campaign
Brand registration typically takes 1 to 3 business days. Campaign approval takes 1 to 5 business days.
Unregistered numbers will have severely limited SMS throughput and may have messages silently dropped by carriers. Register before sending bulk SMS.
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