Tracking Numbers

1. Open Numbers.
2. Click Buy Number.
3. Enter a 3-digit area code (for example, 813 for Tampa or 833 for toll-free).
4. Click Search and pick a number.
5. Enter a required Name (for example, "Tampa Google Ads").
6. Click Purchase.

The number is provisioned immediately and added to your Numbers table.

Your available balance must cover the number charge at purchase time.

After you buy a number, CallScaler opens a setup wizard so you can route calls right away. Choose one path:

1. Create new call flow to build a fresh flow for this number.
2. Start from a clone to copy an existing flow, then edit the copy.
3. Attach to existing call flow to share one flow across multiple numbers.

You can also click Set up call flow later from the number row if you skip this step.

Use Bulk Buy when you need many numbers quickly. Enter one request per line using area code fallbacks plus a label.

1. Open Numbers.
2. Click Edit on a number to change its name or call flow.
3. Choose a different flow, or set Call Flow to None to detach routing from that number.
4. Save changes.

For bulk updates, select multiple rows and use the bulk action bar to apply one flow to all selected numbers.

Groups help you organize numbers by channel, client, or location.

1. Open the Groups tab in Numbers.
2. Create groups such as "Google Ads", "SEO", or "Billboards".
3. Add numbers to each group.

You can then filter reporting and run group-level bulk actions faster.

1. Open Numbers.
2. Click Delete/Release on a single number, or select multiple rows and use bulk release.
3. Review the impact summary (including attached call flows).
4. Type RELEASE to confirm.

Released numbers stop billing and cannot be recovered.

Use Move Numbers for:
- Porting numbers in from another provider
- Porting numbers out to another provider
- Transferring numbers between CallScaler businesses

See Number Porting for the full checklist and required documents.