FAQ
Common questions and answers about CallScaler.
Can I keep my existing numbers?
Yes. CallScaler supports number porting from most carriers. Submit a porting request from the Numbers page. Porting typically takes 7 to 14 business days.
How does billing work?
You pay a monthly subscription plus usage-based charges. Usage charges are deducted from your account balance. You can add funds manually or enable auto top-up. For current plans and pricing, visit https://callscaler.com/pricing.
Can I cancel anytime?
Yes. Cancel from Settings. Your account remains active until the end of your billing period. No cancellation fees or contracts.
Do you support international numbers?
Currently CallScaler supports US and Canadian numbers. International number support is on our roadmap.
How are recordings stored?
Recordings are stored securely and accessible from the Call Log. Default retention is 90 days. The Data Retention addon extends this to up to 7 years.
What happens if my balance runs out?
Calls will still be routed, but recording, transcription, and other paid features will be paused until you add funds. Enable auto top-up to prevent this.
Do you offer API access?
Yes. All plans include API access. See the API section for details.
How do I get support?
Submit a support ticket from your dashboard. You can also email support directly from the Help section.
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