Outbound Calling

Outbound Calling lets your team place calls from a CallScaler tracking number instead of a personal number. The lead sees your selected tracking number as caller ID, and each call is logged in your call data.

1. Go to Addons.
2. Open Outbound Calling.
3. Use the Enable toggle to activate the addon for your business.

Use Quick Dial for one-off callbacks.

1. In Outbound Calling, open the Quick Dial tab.
2. Pick a mode: Browser (talk through your computer mic — see the Browser Calling doc) or Phone Bridge (CallScaler rings your phone first, then bridges to the lead).
3. Optionally enable Record and AI transcribe.
4. Choose a Caller ID number from your Numbers list.
5. Enter the lead's Destination number.
6. In Phone Bridge, also enter Your Phone (the agent phone to ring first).
7. Click Start Call.

Use Power Dialer when working through a list.

1. Open the Power Dialer tab.
2. Click New Campaign.
3. Set campaign name, caller ID number, and agent phone.
4. Paste one phone number per line (or comma-separated).
5. Set delay between calls, then create the campaign.

Each campaign tracks progress, status, and result counts.

Inside a campaign, click Start and use Dial Next Contact. After each call, record a disposition: answered, no-answer, busy, voicemail, or callback. Status and completion metrics update in real time for the campaign.

Outbound inputs are validated in E.164 format. Use full international style numbers like +12125551234.

Outbound Calling has no addon fee. Outbound minutes still consume your plan usage. For your current rates and usage, go to Settings → Billing.