Dashboard and Reporting
Your call tracking analytics dashboard, call log, and reporting features.
Dashboard Overview
Your Dashboard is the command center for all your call tracking data. It shows real-time analytics including total calls, answered vs. missed calls, average duration, and call volume graphs. Use the date range picker to compare different time periods.
Key Metrics
The dashboard displays several key performance indicators:
- •Total Calls: All inbound calls across all tracking numbers
- •Answered Calls: Calls that were picked up
- •Missed Calls: Calls that weren't answered
- •First-Time Callers: New callers who haven't called before
- •Average Duration: The average length of answered calls
- •Total Call Duration: Sum of all call durations
Call Volume Charts
The main chart shows call volume over time. Toggle between daily, weekly, and monthly views. Hover over data points to see exact numbers. Compare the current period against a previous period to spot trends.
The Call Log
The Call Log is where every call across all your tracking numbers lives. Each row shows the caller's information, which tracking number was called, the destination number, call duration, recording status, and source attribution data.
Click any row to open the full detail view with the call recording player, AI transcription, AI summary, source attribution, robocall risk score, and call tags.
Filtering Calls
Use the filter bar at the top of the Call Log to narrow down results:
- •Date range
- •Source / UTM parameters
- •Call flow
- •Tracking number or number group
- •Duration (minimum/maximum)
- •Call status (answered, missed, voicemail)
- •Qualified status
- •Caller number
Exporting Data
Export your call data in CSV format by clicking the Export button. The export respects your current filters, so you can export specific subsets of calls.
Voicemails
The Voicemails section shows all voicemail recordings left by callers. Each entry shows the caller's number, the tracking number called, duration, and a playback button. If AI transcription is enabled, voicemails are transcribed automatically so you can read them without listening.
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