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Questions about pricing, features, or migrating from another platform? Our team is here to help.

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Frequently asked questions

How quickly do you respond to support requests?
In-app support is our fastest channel. For basic questions about the app or how to set something up, we typically respond within 10 to 20 minutes. Questions that require approval or clarification from management may take 1 to 2 business days, and bug reports are handled within the same 1 to 2 business day window.
Can you help me migrate from another call tracking platform?
Yes. We offer free migration assistance for customers switching from CallRail, CallTrackingMetrics, Ringba, or any other call tracking platform. To get started, create a free account first, then open a support ticket inside the app and our team will help you set up numbers, transfer call flows, configure integrations, and make sure the transition is seamless. Create a free account here.
A certain area code is out of stock. What can I do?
Sometimes our provider runs out of stock for certain area codes. If you need a specific one, we can usually request it directly from our upstream provider and get those numbers for you. Just submit a support request with the area code and the quantity you need.
How do I block robocalls and spam?
You can enable our robocall prevention addon which detects risk levels of every incoming call. It automatically blocks calls that are highly likely to be robocalls. You can enable this from the Addons page in your account.
Do you offer numbers outside the US and Canada?
We currently only offer numbers for the US and Canada. We don't have an ETA for providing numbers in other countries at this time.
How do I cancel my subscription?
Go to Settings, then the Billing tab. Scroll to the bottom and click "Cancel Subscription." Please note that all numbers will be released from your account upon cancellation.
Why isn't my call being recorded?
Calls only get recorded if both parties are connected on the phone. If the caller and the person being called aren't connected, a recording won't be initiated. To enable call recording, go to your call flow settings and check the box that enables call recording.
How does billing work?

CallScaler has two billing components: a monthly plan subscription and per-usage costs that are deducted from your account balance.

Plan subscription

  • Pay As You Go — $0/mo, no commitment
  • Pro — $65/mo (or $45/mo billed annually)
  • Agency — $195/mo (or $130/mo billed annually)
  • Pay Per Call — $600/mo (or $400/mo billed annually)

Usage costs (deducted from your balance)

  • Phone numbers (monthly per-number rental)
  • Inbound and outbound minutes
  • SMS messages
  • Add-ons like AI transcription, white label, and PII redaction

Your account balance

  • Add funds at any time from Settings → Billing
  • Enable auto-recharge so you never run out mid-call
  • Usage is deducted in real time as calls and texts happen

For full pricing details, check our pricing page.

Is there a phone number I can call?
We handle all support via in-app chat and email. This lets us track every conversation, share screenshots and links, and ensure nothing falls through the cracks. Response times are fast.

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