CallScaler Product Changelog and Release Notes

Open a call in your call log and switch to the new Ping Details tab to see the real-time bidding auction behind it, who was pinged, what each partner bid, who won, and why the rest were passed over. Auctions that reserved the call before it even connected now show up here too.

When you build a real-time bidding step you can now drop in a whole vertical as a single bidder, "All home-services buyers," for example, instead of attaching each buyer campaign by hand. New campaigns in that vertical join the auction on their own, and one pause and bid floor controls the whole group.

• •Accurate pricing: Calls bought on revenue-share pricing are now always charged against the exact downstream winner the call was routed to. Previously, overlapping price checks for the same caller could bill you a share of a quote that no longer matched the buyer who actually took the call.
• •No duplicate price checks: The marketplace now asks your endpoint or call flow for a price at most once per caller in a short window. Repeated checks reaching your external bidding partners within milliseconds could lower their quotes and trip their rate limits, costing you winnable calls.
• •Protecting your margin: When you and a downstream reseller both bid to the same partner for the same caller, your own direct bid now registers first — so you're not rate-limited out of a call you should have won.

On marketplace calls quoted over ping, the publisher's payout now qualifies on the offer terms they were quoted, and the buyer's charge qualifies on their own campaign thresholds. Previously a single failed threshold on one side zeroed both the payout and the charge.

Pausing, resuming, or suspending a campaign now updates every open view at once, campaign lists, dashboards, buyer pages, and detail sheets no longer show a stale "Active" badge until you refresh the page.

Buyer campaigns that route calls to a ping/post endpoint or to your own call flow can now use revenue-share pricing instead of a fixed price. Before you win a call, the marketplace pings your side, your endpoint or your call flow's own bidding, to find your winning downstream bid, and your price is a percentage of that bid you choose. You're never sent a call your own buyers can't take, and no ZIP list is needed: your buyers' coverage decides which calls you bid on. Requires an active CallScaler subscription; calls still bill at the standard qualification rules.

Calls you buy from the marketplace appear alongside the rest of your calls in the one call log, with a Marketplace filter to see just bought or sold calls and a dedicated Cost column so what you paid never mixes with what you earned. The separate "Bought" view is gone, recordings, disputes, and call details all work from the same place.

Buyer campaigns that forward to a phone number can now send the caller's number and ZIP code to your phone system a moment before the call arrives. Tick "Send caller info before the call" under your forwarding number and paste your system's enrichment link (Ringba-style, with {caller} and {zip} placeholders), callers already asked for their ZIP won't be asked a second time by your IVR.

• •Full-price balance check: A buyer campaign now only wins a call when the wallet covers the full price of that call, instead of any positive balance — no more accounts pushed negative by a single expensive call.
• •No phantom charges: Bought calls that never connected (missed, busy, voicemail) no longer show a charge in the buyer view; only completed, qualified calls bill.

The assign-campaign and application-approval dialogs now use searchable dropdowns for offers and call flows, so networks with long lists can type to find the right one instead of scrolling.

Setting up text messaging (business verification and campaign registration) is available on Pro plans and above. Pay As You Go accounts that open the texting setup page now see an upgrade prompt explaining what's included instead of starting a registration they can't use. Accounts that already registered keep full access to their texting setup.

Free-trial accounts now get an email at 15 of their 30 included talk minutes, and another if the full 30 are used up and incoming calls pause. Both show exactly how much talk time you've used, when your trial ends, and how many days you have left, with a one-click link to activate your account, so callers never hit a dead end without you knowing about it.

Calls shorter than 15 seconds, misdials, instant hang-ups, dead air, now skip AI transcription and call scoring entirely, and you're no longer charged the transcription fee for them. The call still appears in your call log with its recording; it's just marked as too short for analysis instead of producing a throwaway transcript and score.

Pay Per Call network owners can now add a payout directly to a call from the call log's payout menu, useful when a call was misattributed or should have paid a publisher but didn't. Pick the publisher (pre-selected when one is already attached to the call), enter the amount, and their earnings and pending balance update immediately, mirroring how manual buyer charges already work.

The change-plan window now shows the three current plans, Pro, Agency, and Pay Per Call, with the same feature lists and descriptions as the pricing page, so you can compare exactly what each tier includes. Retired legacy plans no longer appear as options; if you're on one, your subscription is unaffected.

Outbound calling and the power dialer are available once you've activated a subscription. During the free trial the outbound page shows a locked card with a one-click activation prompt instead of silently failing.

The Pay Per Call section is now fully mobile friendly, no more sideways scrolling. Buyers, Applications, and Payouts show as tappable cards on phones with all the same actions (log in as a buyer, approve or reject applications, mark payouts paid), application cards expand to the full detail view, and buyer pages stack cleanly on small screens. The buyers page tip now also explains that Payout Sync automatically imports and matches payout amounts your buyers send via webhook or API.

When a buy-calls campaign routes won calls into your own call flow, the number picker is now searchable, type any part of the number, its name, or the call flow it's on to filter the list. Each option shows the number, the name you gave it, and its call flow, so accounts with lots of numbers can pick the right one at a glance.

Buy-calls campaigns are no longer limited to a forwarding number. You can now point a campaign at your own ping/post API endpoint, when you win a call we ping your endpoint and connect the caller to the number it returns, or, if you also run CallScaler with a Real-Time Bidding call flow, route won calls straight into that flow. When you route into your own call flow we pass the caller's ZIP code through, so your flow never asks the caller for it a second time. Billing is unchanged either way: you're charged the campaign price on qualified calls.

Setting up a campaign got a refresh. The call destination is now a clear set of choices, forwarding number, ping/post endpoint, or your own call flow, each explained inline. Testing a ping/post endpoint has its own section with an editable sample caller ID and ZIP so you can check it in one click, and starting a new campaign opens a quick popup instead of an inline form.

You'll now get an email the day before your free trial converts to a paid plan, with the exact date and amount, so the first charge is never a surprise.

• •Payout call-value setup: The call-value Set up button no longer shows for Pay Per Call plan accounts, where it didn't apply.
• •Moved numbers in dashboards: Network dashboards no longer mix in history from numbers that have since been moved to another account.
• •Cleaner charts: Network performance charts draw clean straight lines between points, with clickable legend dots to toggle each series.

Pay-per-call networks can now set up a buyer's auto top-up directly from the buyer's Billing tab, turn it on or off and set the recharge amount and low-balance threshold, instead of waiting on the buyer to configure it themselves. Enabling requires the buyer to have a saved card (a completed deposit saves one, send them a deposit link if needed), and re-enabling after a failed charge retries on their next qualified call right away. Paired with the existing lock on buyer-side changes, your network can fully own top-up settings.

• •Payout rule on Pay Per Call: The payout condition now appears for Pay Per Call plan accounts, not just Marketplace extension holders.
• •Number inputs: Amount, score, and time-window fields let you clear and retype freely — previously they snapped back mid-edit, making it impossible to delete digits.
• •Cleaner controls: Field and unit dropdowns and the tag picker now look like regular form controls instead of bare text.

Marketplace accounts are no longer locked to one side. Publishers can start buying calls and buyers can start selling, the sidebar becomes one compact menu (Dashboard, Call Log, Buy Calls, Sell Calls, Billing), and the call log gets a Bought | Sold toggle so each side of your business stays readable. CallScaler subscribers with the Marketplace extension get the same Buy Calls hub, including a one-way transfer that moves CallScaler balance into your marketplace buyer wallet so you can fund campaigns without another checkout.

If you sell calls through marketplace campaigns from a CallScaler account, those calls never appeared anywhere in your call log, even though the campaign numbers showed in the number filter. They now appear alongside your own calls, labeled with the offer name and a marketplace badge, with your payout in its own column, recording playback, and matching rows in CSV exports. If you forward your own CallScaler numbers into a campaign, each call still shows just once with the payout on it.

Menu options now let you choose the exact key a caller presses (0, 9) instead of being auto-numbered, so "Press 0 to speak with someone" can actually work. A new Next Step option sends the caller onward to whatever step follows the menu, voicemail, a forward, anything you build. The editor also warns you when your menu message promises a key that doesn't exist, and blocks saving a Next Step option when nothing comes after the menu.

• •Deposits can no longer be lost: If the return from checkout fails (closed tab, browser hiccup, signed into a different account), an automatic sweep now finds the paid deposit and credits the wallet within minutes. Previously the money could sit uncredited until support stepped in.
• •Balance transfer rounding: Moving CallScaler balance to a marketplace wallet no longer lets a fraction-of-a-cent balance slip through the check and overdraw the account.

• •Inbound-only commitment: Applying to an offer now requires confirming you'll only send consumer-initiated inbound calls — no live or warm transfers — and every offer description states it up front.
• •Simpler offer settings: The unused concurrency limit is gone from offers, applications, and the public marketplace.
• •Smarter defaults: New offers pre-fill their minimum call length from your network default, and the real-time-bidding ping log now shows each caller's city and state with a new Category x State summary view.

The Applications tab in pay-per-call now has an Export CSV button too. Each row carries the full application, traffic sources, strategy, advertising materials, landing pages, expected call volume, notes, and location, alongside how that publisher is actually performing: calls, qualified calls, and earnings for the campaign, plus their active campaigns, lifetime calls, and total earnings across your network. The export follows whatever status filter and search you have active, so you can pull just the pending queue or your whole history.

The Publishers tab in pay-per-call has a new Export CSV button. Each row is a publisher campaign with per-campaign earnings, total and qualified calls, real-time-bidding pings from the last 30 days, traffic sources, campaign status, and the last call date. Publishers with no campaigns yet still get a row, so the file doubles as your full roster.

Publishers now receive one consistent email whether you approve their marketplace application or assign them a campaign directly. Every email lays out both ways to send calls, forwarding to the tracking number, or ping-post with the endpoint and secret, with wording that matches how the campaign actually pays, plus a dedicated account manager contact for questions. White-label networks keep their own branding with no CallScaler contact. Also fixed along the way: re-assigning a publisher to an offer they already had no longer emails a newly generated secret that didn't match the live one.

Changing plans while on a free trial no longer previews a large "prorated charge today" that was never actually billed. The upgrade flow now recognizes you're on a trial: the plan swaps in place for $0, your trial keeps its original end date, and the confirmation shows exactly when the new plan's price starts. The button says "Upgrade Trial · $0 today" so there's no doubt about what happens to your card.

When a plan change affects your active add-ons, the confirmation now tells you before you commit. Upgrading to Pay Per Call points out that Real-Time Bidding and White Label become included, your separate add-on charges for them stop, and moving off a plan that bundles them warns you those add-ons will start billing from your balance so you can disable them first. The Add-ons page also labels bundled add-ons "Included with your plan" instead of a confusing price.

If you select upgrades on the welcome screen but head for the dashboard instead, a confirmation now explains they're free to try during your trial, nothing is charged until it ends, and you can cancel or downgrade anytime, before letting you skip. Previously the picks were quietly discarded and you stayed on the starter plan without realizing it.