Port Your Phone Numbers to CallScaler, No Fee

Why port your numbers instead of getting new ones?

Your phone numbers are embedded in your marketing: printed on mailers, listed in Google Business profiles, saved in customer contacts, and running in active ad campaigns. Changing numbers means updating every touchpoint and losing calls from people who have your old number. Porting lets you keep the numbers your audience already knows while gaining CallScaler's full platform for tracking, routing, and intelligence.

Switching from another call tracking provider

Migrating from CallRail, CallTrackingMetrics, Ringba, or another platform? Here is what the switch looks like:

• Submit your numbers and upload your latest invoice from the current provider
• CallScaler handles all carrier paperwork and communication
• Your numbers continue working on the old provider until the port completes
• Once ported, configure call flows, enable AI summaries, and set up attribution
• No calls are lost during the transition. It is a seamless handoff

What happens behind the scenes during a port

When you submit a port request, CallScaler generates a Letter of Authorization (LOA) and sends it to the losing carrier along with your account verification details. The losing carrier validates the request, schedules a port date, and coordinates with CallScaler's carrier partner (SignalWire) to transfer the number at the scheduled time. The entire process happens without any service interruption to the phone number.

Tips for a smooth port

Avoid common delays with these best practices:

• Make sure the name on your carrier account matches what you submit in the port request
• Do not cancel your old service before the port completes. The number must be active to transfer
• Upload a recent invoice (within the last 30 days) for fastest verification
• If porting from a call tracking provider, check if they require a separate port-out request
• For toll-free numbers, have your RespOrg ID ready if your carrier provides one
• Submit all numbers for the same carrier in one batch to streamline processing

Porting numbers for agencies and networks

Agencies migrating client portfolios can port hundreds of numbers simultaneously. Each number tracks independently in the dashboard, so you can monitor progress across all clients. Because CallScaler numbers start at $0.50 a month on Pro, the cost savings from switching often pay for themselves within the first billing cycle. Many agencies port numbers in phases. Start with one client to validate the process, then migrate the rest.

After the port: what to set up first

Once your numbers are live on CallScaler, here is the recommended setup order:

• Configure call flows for each number, set forwarding destinations, whisper messages, and business hours
• Enable call recording and AI transcription for automatic call summaries
• Set up attribution by assigning each number to its traffic source or campaign
• Install the DNI snippet on your website if any ported numbers are used for web tracking
• Connect integrations like Google Sheets or webhooks to push call data to your existing tools