What's New

The robocall addon settings page now focuses on whitelisting only. The separate blacklist section has been removed since blocked callers are managed from Settings > Blocked Callers.

The Numbers, Call Flows, and Conversations pages now paginate at 50 items per page for faster loading on larger accounts.

"Call Blocking" has been renamed to "Blocked Callers" and "Preferences" is now "Qualified Call Settings" for clearer navigation.

Dashboard "today" counts, trend charts, and peak-hours data now use the viewer's local timezone instead of UTC day boundaries, so daily numbers match what users expect in their own timezone.

Block unwanted callers directly from your call log with one click. Blocked numbers are immediately rejected on all your tracking numbers at no cost. Manage your block list from Settings > Call Blocking, where you can add numbers manually, see how many calls have been blocked, and unblock numbers anytime. You can also unblock a number directly from the call log if you blocked it by mistake.

Need more team members but don't want to upgrade your plan? You can now add individual user seats for $6/month each, charged to your account balance. When you try to invite a user beyond your plan's limit, you'll see the option to either upgrade or add a single seat. The charge only happens when the invite is actually sent, and removing a member automatically releases the paid seat.

5-year data retention is now included free with all plans. Call recordings, transcriptions, analytics, and form data are kept for 5 years at no extra charge. No addon required.

The payment methods section in Settings now shows card details and actions (Set Primary, Set Backup, Delete) on the same row on desktop for a cleaner layout.

Outbound Calling is now free for all plans. White Labeling is now $49/month (was $99). Google Sheets integration is now $10/month (was $19).

Connect your Google Ads account directly from CallScaler to automatically report call conversions. Set a fixed dollar value or use per-call-flow values, and filter which calls count as conversions using duration and AI score thresholds. Manage everything from the Addons page, connect via Google OAuth, select your account, choose or create a conversion action, and configure your settings in a guided 3-step setup.

If you type an email address or phone number in a call flow sidebar setting but forget to click "Add" before saving, it's now added automatically. Same for open widget editors, clicking Save now confirms and collapses any open step first. No more lost settings from a missed click.

Call flows now support configuring multiple email recipients for missed call notifications directly in the call flow settings sidebar. When a call goes unanswered, all configured addresses get notified instantly.

• •Ring Multiple People & Rotate Between Agents: Call recording and AI intelligence now work correctly on these step types. Recording and transcription were previously not triggered for these routing options.
• •Ring Multiple People validation: Flows with phone numbers entered in the ring step no longer show a false "no phone numbers" error on save.
• •AI transcription duplicate charges: Fixed a race condition where two concurrent billing events could be logged for the same call's AI transcription.

Plans with included free minutes or numbers now show a live usage tracker on the Billing settings page. See exactly how many minutes and numbers you've used this month, how many are left, and when your allocation resets.

The call detail panel now shows an Ad Conversions section for calls with Google Ads, Meta Ads, or Microsoft Ads click IDs. See conversion status, platform, value, and send time in one place.

The Number Porting docs now include a clearer provider-request email template and improved step-by-step guidance for required LOA and recent bill documentation.

Publisher application reviews now consistently show applicant location again. Location details are now preserved and displayed reliably in approval workflows and notification emails.

When numbers are transferred to another account, the receiving business owner now gets an email notification so transfer approvals are easier to track.

New users now see a personalized onboarding questionnaire after signing up. Six quick questions help us understand your business, call tracking goals, porting needs, and expected volume. Answers are saved as you go, so nothing is lost if you close the tab early.

Users on macOS Catalina (10.15) were incorrectly flagged as bots. This has been fixed.