We typically respond within 4 hours during business hours (9 AM to 6 PM EST, Monday through Friday). In-app support is the fastest channel. Critical issues are prioritized and handled within 1 hour.
Yes. We offer free migration assistance for customers switching from CallRail, CallTrackingMetrics, Ringba, or any other call tracking platform. To get started, create a free account first, then open a support ticket inside the app and our team will help you set up numbers, transfer call flows, configure integrations, and make sure the transition is seamless. Create a free account here.
Sometimes our provider runs out of stock for certain area codes. Unfortunately we can't acquire these numbers directly, but you can buy numbers through a different provider and port them into CallScaler. Visit our number porting page to learn more.
You can enable our robocall prevention addon which detects risk levels of every incoming call. It automatically blocks calls that are highly likely to be robocalls. You can enable this from the Addons page in your account.
We currently only offer numbers for the US and Canada. We don't have an ETA for providing numbers in other countries at this time.
Go to Settings, then the Billing tab. Scroll to the bottom and click "Cancel Subscription." Please note that all numbers will be released from your account upon cancellation.
Calls only get recorded if both parties are connected on the phone. If the caller and the person being called aren't connected, a recording won't be initiated. To enable call recording, go to your call flow settings and check the box that enables call recording.
Yes. You can always check our Status Page to see how all of our services are performing at any given time. If you think the issue is unrelated, feel free to send us a support message.
CallScaler has two billing components. First, your plan subscription is billed monthly (or you can use our free Pay As You Go tier). Second, usage costs like phone numbers, minutes, and add-ons are deducted from your account balance. You can add funds to your balance at any time, and optionally enable auto-recharge so you never run out. For full pricing details, check our pricing page.
Your V2 account remains fully accessible at v2.callscaler.com and everything continues to work as it always has. V3 is a completely new platform available at callscaler.com. We will be reaching out to V2 users individually with migration details. If you'd like to move to V3 sooner, send us a message below and we'll help you get set up.
We're rolling out V2-to-V3 migrations in the near future. In the meantime, you have full access to your data and account at v2.callscaler.com. Nothing will be lost. If you'd rather not wait, reach out below and we can start your migration early (although some of your historical call data may not be transferred over in this process).
We handle all support via in-app chat and email. This lets us track every conversation, share screenshots and links, and ensure nothing falls through the cracks. Response times are fast.
Can't find the answer above? Drop us a line and we'll get back to you.