When it comes to recording inbound calls for your business, you will want to get call tracking software to help you with the process.
Calls are automatically recorded and available for review of important information and quality control.
Recording calls can help ensure quality assurance, improve onboarding and training, and overall improve customer experience.
In this article, we're going to show you exactly how to get recorded calls and record call conversations for all phone lines in your business.
CallScaler is a call recording software that can help you get this set up for your business. First step would be to create a CallScaler account (takes 30 seconds) and get your first phone number on us.
When it comes to inbound call recording, CallScaler makes it dead simple for you to enable in your business.
All recorded calls are automatically saved and you can listen to calls immediately after they are finished. Feel free to also download any call conversations and share these call recordings with your whole team.
You'll easily be able to see the duration of all phone calls to determine which ones to pay attention to and which ones you can ignore.
Next, you'll need to get a phone number to use for business call tracking. Your first number is completely free. You can also port in your phone number to our platform if you'd like.
Your next move would be to create a call flow to attach to your number. A call flow is basically a sequence of actions that you configure to happen when someone calls your CallScaler number.
You can make it as simple as enabling call recordings and forwarding a call. You can also make it as complex as setting up voicemails, greetings, and SMS followups. See the image below to get an idea of how this would work.
Lastly, you'll just want to make sure you click the checkbox to enable call recordings by checking the "record call audio" checkbox. You can also write a message to let callers know you are recording the call.
Laws apply in this space, so you may want to check in your specific state or country to see if you're required to let the caller know that you the call is being recorded by a call recording system.
Congrats! You are now set up to record all incoming phone calls and you can listen back to business calls in the usage area of CallScaler. You can also download the recordings if you'd like to share a phone conversation with your team or client.
This phone call data is great for sales teams, call center managers, monitoring agent performance, and much more! Easily access recordings from your sales team or existing staff when you use automatic call recording by CallScaler.
Ready to try this out for your business communications? Click the button below to sign up for a 7 day trial and listen to on demand recordings while also taking advantage of our other advanced features.
Try recording calls in your business by signing up for an account now!
Have some other questions about call recordings? We can help!
Yes, it is! Recording business calls is legal in all 50 states as long as you follow each state’s laws. Some states require you to let the caller know that they are being recorded before the call gets connected.
Businesses record calls by using tools like call tracking software. This allows them to record and route calls in their business easily without complex setup.
The best way to record calls is to use a call tracking tool like CallScaler. This will let you easily set up call recording for all inbound calls within your business.
It depends on your state and country, but to be on the safe side of federal laws, we always recommend you notify callers that a call recording is in process.
Companies usually do this by saying something along the lines of “This call may be recorded for quality assurance purposes” and it is usually something as simple as that.
We do not have any limit on call recording duration in CallScaler. If the call lasts an hour, the call will be recorded the entire time!
Easily listen back to recorded calls in our easy-to-navigate call log that shows you the time a call came in, which marketing campaign it’s attributed to, as well as other important details about every call.
If you are wanting to record inbound or outbound phone calls, CallScaler is a great solution to get started with quickly.
For inbound and outbound calls, it does not cost anything on CallScaler to record the calls. This is one of our unique differentiators as most of our competitors do charge for call recording.