Downtime Incident - Resolved - July 15, 2025Earlier today, some users experienced intermittent 500 server errors within the app. We've identified the root cause and deployed a fix.
To prevent this from happening again, we’ve reinforced the affected systems and added additional monitoring to catch similar issues early—before they impact performance.
We appreciate your patience and will continue working to ensure a reliable experience.
Downtime Incident - Resolved - June 18, 2025Server error from 7:00 AM - 9:02 PM Pacific Time.
Thanks for your patience this morning—we know downtime is frustrating, and we take it seriously.
The issue has now been fully resolved, and everything is back online. While this was our first downtime in quite a while, that doesn’t make it any less frustrating, and we’re sorry for the disruption.
We’re taking steps to ensure this doesn’t happen again and remain fully committed to maintaining the uptime and reliability you expect from CallScaler.
For those interested in the technical details:
The root of the issue was related to our white labeling feature interfering with the auto-renewal of our SSL certificate. We've already patched this and are putting additional safeguards in place.
Incident Resolved - October 10, 2024Server error from 2:14 PM - 2:33 PM Pacific Time.
CallScaler Partner Status
CallScaler uses SignalWire to handle calling, texting, and more. We also use Mailgun to deliver emails. Below, we've linked to both status pages so you can see if there are any issues happening on those platforms that may be affecting us.
