Payment Terms & Conditions

When will my credit card be charged?

The card you attach to your account will be charged in these scenarios:

  • When you add funds to your account manually
  • When your account balance goes below $4, we will automatically charge the card on file with a $20 deposit, so you can avoid going negative in your balance.
 
As you noticed on our pricing page, if you are on the Pro Plan or SignalWire plan, you will also pay recurring fees to use CallScaler. This price is currently $29/month for the Pro Plan and $99/month for the SignalWire plan. 

You will also receive a cheaper recurring fee in these scenarios:

  • If you pay quarterly, you will receive a 10% discount
    • (3*($29 – (.10*$29)) = $78.30 every 3 months for the Pro plan
    • (3*($99 – (.10*$99)) = $267.30 every 3 months for the SignalWire plan

  • If you pay yearly, you will receive a 20% discount
    • (12*($29 – (.20*$29)) = $278.40 every year for the Pro plan
    • (12*($99 – (.20*$99)) = $950.40 every year for the SignalWire plan

  • If you pay bi-yearly, you will receive a 30% discount
    • (24*($29 – (.30*$29)) = $487.20 every 2 years for the Pro plan
    • (24*($99 – (.30*$99)) = $1,663.20 every 2 years for the SignalWire plan
 

When will my account balance be affected?

Money will be deducted from your account balance based on which plan you are subscribed to according to the table below. 

If you are subscribed to the SignalWire plan, you will not pay any usage to CallScaler and instead pay usage directly to SignalWire through your SignalWire account.

USAGE PRICINGPay as you gopro planSignalWire plan

Free Starting Balance

$10

$10

Usage paid through SignalWire

US & Canadian Phone Numbers

$8.00 / mo

$0.50 / mo

~$0.20 / mo

Toll Free Phone Numbers

$10.00 / mo

$1.50 / mo

~$0.55 / mo

Local Minutes

$0.044 / min

$0.022 / min

~$0.011 / min

Toll-free minutes

$0.05 / min

$0.035 / min

~$0.0185 / min

Text messages (SMS)

$0.02 ea.

$0.01 ea.

~$0.0055 ea.

Refund Policy

For all recurring payments, we offer a 14 day refund policy. Please note that claiming a refund will cancel your account. All phone numbers will be released from our platform and calls/texts will no longer be processed for you.

We do not offer refunds on account balance deposits, automatic deposits, or adding any funds to your account balance. 

Porting Pricing

Porting your numbers in is 100% free. 

Porting your numbers out of CallScaler is a $10 one-time fee per number.

Do you have a question about our payment terms & conditions?

No need to fret! Please reach out to our team on our contact page and we will get back to you as soon as we can.

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