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Payment Terms & Conditions

When will my credit card be charged?

The card you attach to your account will be charged in these scenarios:

  • When you add funds to your account manually
  • By default, if your account balance goes below $5, we will automatically charge the card on file with a $20 deposit, so you can avoid going negative in your balance and losing service
    • In the billing settings area of your account, you can change the low balance threshold amount ($5) and the top-up deposit amount to whatever you prefer.
 You will also be charged in accordance with the plan selected on our pricing page.

When will my account balance be affected?

Money will be deducted from your account balance based on the usage within your account.

You can see all usage pricing displayed for the plans listed on the pricing page

If you previously subscribed to a plan, you are grandfathered into our cheaper usage pricing and you can reach out to our support team if you need more info about your usage charges.

Refund Policy

For all recurring payments, we offer a 14 day refund policy. Please note that claiming a refund will cancel your account. All phone numbers will be released from our platform and calls/texts will no longer be processed for you.

We do not offer refunds on account balance deposits, automatic deposits, or adding any funds to your account balance. We also do not offer refunds to users who have been reported for illegal activity on our platform.

Porting Pricing

Porting your numbers in is 100% free. 

Porting your numbers out of CallScaler is a $10 one-time fee per number.

Illegal Activity Penalty

Starting October 13, 2021, any users that are reported for conducting illegal activity on our platform (including but not limited to: eBay impersonation, Cash app impersonation, PayPal impersonation, Venmo impersonation, or any type of scam related to impersonating larger companies) will have their account immediately suspended and their card on file charged up to a $250 penalty. 

Our refund policy does not apply to users who have been reported of illegal activity.

Lifetime Deal Terms

The term “Lifetime Deal” as used herein means that customers who purchase a Lifetime Deal shall have access to the product for the duration of its existence, so long as the product remains available and supported by CallScaler, Inc. While we make every effort to ensure the longevity of our products and services, we cannot guarantee that the product will be available indefinitely. In the unlikely event that the product becomes unavailable due to unforeseeable circumstances, we will provide a minimum of 3 months’ notice to affected customers. By purchasing a Lifetime Deal, the customer agrees to be bound by these terms and conditions. 

Do you have a question about our payment terms & conditions?

No need to fret! Please reach out to our team on our contact page and we will get back to you as soon as we can.

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