Payment Terms & Conditions

When will my account balance be affected?

The account balance shown on your CallScaler account will be affected in these scenarios:

  • When you buy or port in phone numbers. Each local phone number deducts $0.29 from your balance every month and each toll-free number deducts $1.50 from your balance every month.
  • When a call occurs on a phone number you have purchased from (or ported into) CallScaler, your account balance will be deducted $0.02 per minute on that call.
  • When a SMS message comes into or is sent from a phone number on your account, your balance will be deducted $0.0075 per message.
  • When you deposit funds into your account, your account balance will increase in the exact amount you deposited.

When will my credit card be charged?

The card you attach to your account will be charged in these scenarios:

  • When you make your initial deposit into your account balance to activate your account
  • When you add funds to your account manually
  • When your account balance gets below $4, the card attached to your account will automatically be charged $20 to top-up your account balance. 
  • When you activate your account and upgrade out of trial mode, the card attached to your account will be charged $25 per month starting 7 days after account activation.

Do you have a question about our payment terms & conditions?

No need to fret! Please reach out to our team on our contact page and we will get back to you as soon as we can.

Refund Policy

If your card was charged for our monthly call tracking service and you’d like a refund, let us know within 14 days of the first payment and we can process a refund for you. Please note that cancelling this service will render your CallScaler account inactive and calls will no longer be processed or forwarded for you.

We do not offer refunds on account balance deposits, automatic top-ups, or adding any funds to your account balance. 

Porting Pricing

Porting your numbers in is 100% free. 

Porting your numbers out of CallScaler is a $10 one-time fee per number.