Sometimes our peer provider runs out of stock for certain area codes. Unfortunately we won’t be able to acquire these numbers for you, but a way around this would be to buy numbers through a different provider and port your numbers to CallScaler.
You can enable our robo-call prevention addon which will detect risk levels of every call that comes in. It will automatically block the calls that are detected as highly likely to be robo-calls. You can enable this for just $0.0125 per call.
We currently only offer numbers for US and Canada. We don’t have an ETA for providing numbers in countries other than those two.
In your account, click the blue “Billing” button in the top right, scroll all the way to the bottom and click “Cancel Subscription”.
Please note that all numbers will be released from your account upon cancelation!
Calls only get recorded if both parties get connected on the phone. If the caller and the person being called aren’t connected, then a recording does not get initiated.
It may say that a call is not recorded in our call log, but that just means that the call was not connected.
To enable call recording in general, go to your call flow and check the box on the right side of the screen that enables call recording.
You can always check our dedicated Status Page to see how all of our services are acting at any given time
If you think the issue is not related to them, feel free to send us a support message below.
If you are on a paid account, you will pay a recurring fee (depending on which plan you choose) + usage to use our platform.
For all usage billing (paying for phone numbers, minutes, etc), CallScaler uses an account balance system.
We start you off with a free $20 in your account balance, but you can add additional funds at any time.
For all pricing details, feel free to read our payment terms.