Hey guys, my name is Curran. Many of you I’ve talked to through support messages or random encounters on Facebook groups.
I started CallScaler as a side project back almost 3 years ago with barely any budget hoping to piece together a call tracking software that me and a few clients could use.
From there, we’ve grown a lot, added two developers, and along the way even got accepted into a startup accelerator.
When we were building the MVP, I purposefully made it simple with the bare minimum features so we could get something out, but unfortunately building it that way caused a lot of problems (software gets bugs? who knew).
And hence… the version 2.
We knew rebuilding would be a trek, but want to give a big shoutout to my lead developer, Adnan, and the rest of our team of developers & QA folks.
They have done a stellar job at making this version 2 much better and faster.
Our ultimate goal with building CallScaler in general is to help you manage your call tracking, clients, and all your calls in the easiest way possible.
A majority of this rebuild to version 2 was making the application more scalable & faster for the future so you’ll enjoy a generally better experience as you’re using the app.
With that said, we do have some new features we’re excited about…
We now have a dashboard that tracks both calls & minutes so you can see how you’re doing in terms of duration and volume of calls on the same dashboard. You can always turn one or the other to get a more simple view.
You also get a snapshot view of your calls today, the past 7 days and the past 30 days all in one glance.
You’ll be able to add clients and affiliates into your account, select which numbers you want to let them see, let them view call logs and listen to recordings… all that jazz.
You can also add in teammates so that you no longer have to share passwords.
With the new call flows view, you can make your call flows faster than ever. We included more advanced settings on the right and the basics on the left.
What we built initially in version 1 didn’t make total sense in terms of how a call flowed, so we’ve rearranged and tried to simplify everything.
You can also clone call flows for faster building.
Thanks for reading!
As always, feel free to report any bugs or issues that you’re seeing in the platform but we have done extensive testing to make sure things are working correctly!
All the best!